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Corporations and agencies these days are desperately trying to improve their business performance to deal with the unrelenting pressures and opportunities that are facing them. To thrive, they are being forced to become more effective, efficient and adaptable. To satisfy these needs, organizations have become even more heavily dependent on their IT resources to step up to the challenge and be an enabling partner. The true measure of such a partner is its ability to make the customer's customer successful; that is to make the business succeed. |
To rise to the occasion, the IT organization must run as a business in its own right, with its own markets, customers and suppliers, as well as service offerings, business processes, enabling technology and human resource capacity.
This requires integrity among strategic plans, process management, enterprise architecture, IT architecture, application portfolio management, enterprise application integration, metadata management and the adoption of the best of breed enabling approaches and capabilities.
Lumen21 can help IT organizations answer the following questions:
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How do IT strategic and operational plans relate to and support strategic line of business plans? Where is there conformity? Where are there gaps? |
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How do IT strategic and operational plans guide IT business processes and performance improvement priorities? In other words, what does IT have to do better in the delivery of services it provides to meet the needs of the business? |
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What is IT doing to shore up those gaps? How well is IT meeting its commitments related to service level agreements? |
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How do IT project portfolios relate to strategic and operational plans? What is the cost of projects? What is the scope of the projects as it relates to the IT portfolio? How are the projects related to one another? Where are there strategies with no project support? Where are there projects with no strategy/ performance improvement objective to justify the effort? |
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What are all elements of the IT technology portfolio - applications, data and infrastructure? How are all elements of the IT Portfolio related? How is this portfolio related to IT Services? What are the costs of whole categories such as Hardware, Licensing, Maintenance, Data Center, Network and Help Desk? |
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What IT Portfolio elements support IT business processes, such as application development, service delivery, service support, configuration management and change management? What are the rolled up costs of these elements and how does this relate to the budgets? |
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What IT Portfolio elements support the Business processes that make the Business run? |
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How are current IT Portfolio elements being impacted by IT projects? Where are the dependencies? |
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What is changing? What is our change profile? What are the growth patterns? What are the trends? |
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