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Organizations of all sizes are wrestling with decisions regarding their computing infrastructure. Some organizations although have an IT support group look to have certain services provided outside of their operations, to better utilized existing resources, take advantage of specific technology experienced that may exist out side of their department, or to leverage a cost structure that makes more sense. Other organizations may not have much or any per se IT support group |
As such no one size fits all, Lumen21 has developed a series of service offerings to serve the needs of companies of various sizes in areas that are critical to their operational needs:
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Remote Monitoring and Support - Lumen21 offers the capability to have your Network, databases (MS SQL), server and Workstations units (both laptops and desktop) monitored on an on going basis to help proactively resolve problems and issues. This service is offered 24/7/365.
- BackUp Managed Service - Lumen21 offers a comprehensive service through its Backupeaze solution that enables clients to have their desktops, laptops, and servers backed up regularly and securely with no interaction from the client account once the service is set up. This solution offers on-line regular, secured and scheduled backups of all types of user and company data.
- Hosting Service - For most businesses today, e-mail is the mission-critical communications tool. The greater reliance on e-mail has increased the number of messages. Amid this change, employee expectations have also evolved. Today, employees look for rich, efficient access—to e-mail, calendars, attachments, contacts, and more—no matter where they are or what type of device they are using.
For IT professionals, delivering a messaging system that addresses these needs must be balanced against other requirements such as security and cost. Enterprise security requirements have become more complex as the demand and use for e-mail has increased. Today, IT departments must contend with e-mail security threats that are wide ranging: continually evolving spam and viruses, noncompliance risks, the vulnerability of e-mail to interception and tampering, in addition to the potential harmful effects of natural and man-made disasters
Lumen21 has established a Hosted Microsoft Exchange and SharePoint solution that ensures our clients of best practices in the set up, operation and support of their messaging and document repository environment. This allows the client to focus on their business and ensures that their users have the critical data, communications and collaboration tools available 24/7 to do their business.
- IT-as-a-Service (ITaaS) –. With Lumen21’s ITaaS, clients don’t have to worry about choosing hardware solutions, managing those solutions, operating those solutions or its associated software. In addition clients have access to custom application development services. Lumen21 provides these services at a fixed price per month with Service Level agreements that allows the client to know and measure the specific results of what they are paying for. The service includes periodic technology refresh on a set schedule to ensure you are never remove from the best technology currently available. This service is professionally managed, monitored and supported by Lumen21 and its all on set monthly fee. The set fee allows you to properly plan and budget for IT expenditures.
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