Santa Ana-August 1, 2011 - Lumen21 announced today that its President, Eduardo Don Jr. has been invited to be part of a Customer Panel at the Dreamforce.com conference to be held August 30 – September 2, 2011. The discussion will center on how SalesForce has been extended into the Help Desk environment. BMC and SalesForce.com developed an ITIL based service management solution on the Force.com cloud platform and how different clients IT organizations are reducing cost of supporting users while boosting help desk productivity.
Lumen21 is a leading consulting firm specializing in infrastructure optimization, application solutions, and network and operations management. LUMEN21 works with clients to provide visibility and control of their physical, application and operations environments. LUMEN21 consultants are equipped with the methodology and tools that allows them to integrate the business issues and the needed technology solutions to address them.
Media Contact: PR@Lumen21.com or (714) 862-2171 ext. 5230