Privacy
Lumen21.Com Privacy Statement
Updated: June 25, 2011
Introduction
Lumen21 is committed to protecting your privacy. This privacy statement explains data collection and use practices of the Lumen21.com site (the "Site"); it does not apply to other online or offline Lumen21 sites, products or services. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.
Related services and offerings with links from this web site, including partner sites, have their own privacy statements which can be viewed by clicking on the corresponding links within each respective web site.
Collection of Personal Information
We will explicitly ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about Lumen21 products and services, ordering e-mail newsletters, joining a limited-access site or service, signing up for an event or training, or when downloading and/or registering Lumen21 products. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, work or home address, information about your job function, and information about your company.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyze trends and administer the site. Our sites may at times also collect information about your hardware and software in order to provide a requested service.
Use of Personal Information
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.
In support of these uses, Lumen21 may use personal information to provide you with more effective customer service, to improve the Site and any related Lumen21 products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests. In order to offer you a more consistent experience in your interactions with Lumen21, information collected by Lumen21.com may be combined with information collected by other Lumen21 services.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other Lumen21 products and services, and/or share information with Lumen21 partners so they may send you information about their products and services.
Lumen21 occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, answering customer questions about products and services, and sending information about our products, special offers, and other services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
Lumen21 may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to: (a.) - Conform to the edicts of the law or comply with legal process served on Lumen21 or the Site; (b.) - Protect and defend the rights or property of Lumen21 and our family of Web sites; or (c.) - Act in urgent circumstances to protect the personal safety of Lumen21 employees or agents, users of Lumen21 products or services, or members of the public.
Personal information collected on the Site may be stored and processed in the United States or any other country in which Lumen21 or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country.
Control of Personal Information
Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Lumen21 and its controlled subsidiaries and affiliates without your permission. As described below in the next section, you can access your personal information and make choices about how you wish to be contacted.
Please be aware that this privacy statement and any choices you make on the Site will not necessarily apply to personal information you may have provided to Lumen21 in the context of other, separately operated, Lumen21 products or services.
Lumen21.com may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. In some services offered by Lumen21.com, contact with the customer is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen.
Access to Personal Information
You can access and review your personal information by contacting Lumen21.com as described at the bottom of this statement, or through alternative means of access described by the service.
Security of Personal Information
Lumen21 is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Additionally, when we transmit any sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Protection of Children's Personal Information
Lumen21.com is a general audience site and does not knowingly collect any personal information from children.
Use of Cookies
We use may use cookies on this Site to personalize user experiences. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.
We may occasionally opt to share aggregated site statistics with partner companies, but do not allow other companies to place cookies on our sites unless there is a temporary, overriding customer value (such as merging into Lumen21.com a site that relies on third-party cookies).
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.
Changes to this Statement
We may occasionally update this privacy statement. When we do, we will also revise the "updated" date at the top of this Privacy page, and may also send you a notification directly. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
Contact Information
Lumen21 welcomes your comments regarding this privacy statement. If you believe that Lumen21 has not adhered to this privacy statement,
please contact us electronically or via postal mail at the addresses provided below, and we will use commercially reasonable efforts to promptly
determine and remedy the problem.
Lumen21.com Privacy
Lumen21, Inc.
2333 N. Broadway
Suite 203
Santa Ana, CA 92706
